Refund policy
30 days to change your mind
You have 30 days from receipt of your order to return an item to us. This period includes the 14-day statutory right of withdrawal.
Conditions
- Item unworn, unwashed and in its original condition
- With its tags and in its original packaging
- Accompanied by the order number
How to return an item
- First e-mail us at info@alpina-swiss.com with your order number and the item concerned.
- We reply within 24 business hours with the steps to follow.
- Send the parcel, preferably with a tracking number, to:
ALPINA Swiss – Returns
221 zone industrielle du Moulin de Bailly-le-Bel
60840 Breuil-le-Sec, France
Parcels sent back without contacting us first may not be identified and processed in time.
Return costs
Return shipping costs are paid by you, unless the item is defective, damaged on delivery or does not match your order: in these cases, we cover the return.
Refund
As soon as your return has been received and checked, we confirm the refund by e-mail. It is made to the payment method used for the order, no later than 14 days after we receive the item. Original shipping costs are refunded, up to the standard shipping rate, when the entire order is returned. Depending on your bank, the credit may take a few days to appear on your account.
Exchanges
To change colour, the fastest way is to return the item and place a new order.
Defective item or order error
Please check your parcel on receipt. If an item is defective, damaged or does not match your order, e-mail us at info@alpina-swiss.com with photos: we will replace or refund it, return costs included. You also benefit from the statutory guarantees of conformity and against hidden defects described in our Terms of Sale.
Gift cards
Gift cards cannot be returned or refunded.