Terms of sale

1. Seller

These terms of sale apply to all orders placed on https://alpina-swiss.com with Osman.B, sole trader (entrepreneur individuel), trading name ALPINA Swiss, RCS Compiègne 791 067 499, SIRET 791 067 499 00024. Offices: Avenue Claude Nobs 14, 1820 Montreux, Switzerland. Shipping and returns warehouse: 221 zone industrielle du Moulin de Bailly-le-Bel, 60840 Breuil-le-Sec, France. Contact: info@alpina-swiss.com, +41 76 782 60 12.

Registered office: 520 allée Brahms, 60100 Creil, France.

They apply to consumers. Placing an order implies acceptance of the terms of sale in force on the date of the order.

2. Products

We sell beanies, gloves and scarves made of 100% alpaca wool. Each product page sets out the essential characteristics of the item (material, colour, dimensions, care). Photographs are as faithful as possible; slight variations in colour may occur. Offers are valid while stocks last.

3. Prices

Prices include all taxes, in the currency shown for the delivery country (euro, Swiss franc or pound sterling), excluding shipping costs. Shipping costs are shown before you confirm the order. For deliveries to Switzerland and the United Kingdom, customs duties or import taxes may be collected on delivery; they are payable by the recipient. The price charged is the one shown when the order is confirmed.

4. Ordering

You select your items, check your cart, the delivery address and the total price, then confirm and pay for your order. A confirmation e-mail summarising the order is sent to you. We may refuse or cancel an order in the event of a previous dispute, suspected fraud or an item being out of stock; in the latter case, you are refunded in full.

5. Payment

Payment is due when ordering. Accepted payment methods are those shown at checkout (bank card, Apple Pay, Shop Pay and other available options). Payments are processed securely by our providers; we never have access to your full card details.

6. Delivery

We deliver to France, Belgium, Luxembourg, Germany, Austria, the Netherlands, Spain, Italy, Portugal, Ireland, Switzerland and the United Kingdom. Most orders are dispatched within 24 hours (48 hours at peak times), Monday to Saturday. Delivery times, rates and free-shipping thresholds per country are set out in our Shipping Policy. In the event of a significant delay, you can contact us; if the order is not delivered within the agreed time, you may cancel it under the conditions provided by law.

7. Right of withdrawal

You have 14 days from receipt of your order to exercise your right of withdrawal, without giving any reason. Beyond this statutory period, we accept returns up to 30 days after receipt, under the same conditions (see our Refund Policy).

To exercise it, inform us of your decision by a clear statement sent to info@alpina-swiss.com, or using the form below. Then send the items back, unworn and in their original packaging, no later than 14 days after informing us, to: 221 zone industrielle du Moulin de Bailly-le-Bel, 60840 Breuil-le-Sec, France. Return costs are paid by you, unless the item is defective or we made an error.

We refund all amounts paid, including the original shipping costs (up to the standard shipping rate), no later than 14 days after being informed of your withdrawal. We may withhold the refund until we receive the items. The refund is made using the payment method used for the order. You may be liable for any diminished value of the items resulting from handling other than what is necessary to establish their nature and characteristics.

Withdrawal form (complete and return only if you wish to withdraw):
To ALPINA Swiss, 221 zone industrielle du Moulin de Bailly-le-Bel, 60840 Breuil-le-Sec, France – info@alpina-swiss.com.
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Ordered on: … / Received on: …
Order number: …
Name: …
Address: …
Date and signature (if sent on paper): …

8. Statutory guarantees

All our items are covered by the statutory guarantee of conformity (articles L.217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code). In the event of a lack of conformity, you have 2 years from delivery of the goods to take action; you may obtain repair or replacement of the item or, failing that, a price reduction or refund. For any claim, e-mail us at info@alpina-swiss.com with your order number and photos.

9. Liability

We cannot be held liable for non-performance due to force majeure, the act of a third party or your own act (for example an incorrect delivery address). Failure to follow the care instructions shown on the product page may damage the items.

10. Personal data

Your data is processed in accordance with our Privacy Policy.

11. Customer service, mediation and disputes

For any question or complaint: info@alpina-swiss.com. In the event of a persistent disagreement, you may refer the matter free of charge to the consumer mediator: consumer mediator currently being appointed; their contact details will be published here.

These terms of sale are governed by French law. If you reside in another country, you retain the protection granted by the mandatory provisions of the law of your country of residence. Failing an amicable agreement, the dispute will be brought before the competent courts in accordance with the ordinary rules of law.